When it comes to snowing people, one effective technique is to get a whole bunch of verifiable facts right and then add one or two that are untrue.
Unscrupulous writers often count on the fact that most people don't bother reading footnotes or tracking down citations.
Maybe instead of asking political candidates to submit tax returns, we really should be asking to see their brain scans.
Because you've been exposed to Western tonal music, you know after a certain chord sequence what the next possibilities are. Your brain has compiled a statistical map of which ones are most likely and least likely. If the song keeps hitting the most likely notes, you'll get bored, and if it's always the least likely ones, you'll get irritated.
If you're making a bunch of little decisions - like, do I read this email now or later? Do I file it? Do I forward it? Do I have to get more information? Do I put it in the spam folder? - that's a handful of decisions right there, and you haven't done anything meaningful. It puts us into a brain state of decision fatigue.
Google is a company whose very existence depends on innovation - on inventing things that are new and didn't exist before - and on refining existing ideas and technologies to allow consumers to do things they couldn't do before.
