From my point of view, my job is just to work hard for our franchisees, so they can maintain the position they're in, and to grow market share.
You could have everything right but be in the wrong place. You think your business is no good, but really, the problem is your place is no good.
The United States is a huge market, and once you get rolling, you can replicate that model over and over pretty easily. Your supply lines are taken care of. You don't have technicians to deal with. You've got your customer base.
I tell everybody there are only three things that we do. We build sales at the store level, we build profits at the store level, and we build more stores. The first two things go in tandem, of course. It's pretty tough to build profits without sales.
I was 17 years old when I built the first store... A very simple, basic store with a basic counter - not very much equipment, all purchased second-hand. And the menu was very simple.
The payroll tax is affecting sales. It's causing sales declines.
