As a leader, you absolutely must expend your energy engaging your frontline employees so that they will take care of customers, who will tell stories about how great your company is to other people, who will become new customers.
One of the topics I'm most passionate about is servant leadership - the greatest leaders recognize that they're here to serve, not to be served.
Too many leaders act as if the sheep... their people... are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.
For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.
It's been true in my life that when I've needed a mentor, the right person shows up.
Age is rarely a limitation to being a mentor.
