Its very easy to put someone down when you are not in her shoes. But life is life, one day everyone will crawl the same twisted tunnel and the darkness will see no light. Treat everyone nicely.
The world around us is merely a projection of what we are. We see the world the way we are molded and not what actually out there. We are the ones who put context to the situation and take it the way we are built through experiences. It is all within us which projects the picture of our outside world. Take a moment to apply a different experience to the same situation.