While 2015 was challenging, we implemented many strategic and operational initiatives to improve our business and better position J.Crew for the future.
I hire a lot of waiters, waitresses. Someone who's successful has a background that's not predictable.
It takes a long time to get a reputation for quality. There are people in our industry, they're basically copiers. Look at the cars on the streets. They all look alike. But if you put quality into a product, then have it validated, you have huge credibility.
I think it's in my mind, and it's driven me my entire life, and it is to offer customers tasteful clothes at good value, meaning it lets the world - or more of the world - afford to dress well.
I would like Madewell jeans to be the Levi's of its generation.
If you don't care about the lapel or the buttons or the fit, then you are doing a disservice to the consumer. We're all inside the tunnel, speaking the language of business, but we need to speak the language of customers.
