Great customer service means following best practices like valuing customers' time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed — rather than just meet — expectations.

Time is everything. Speed is of the essence.

The top challengers are usually understood, but there are always a few dark horses in the running for every major tournament.” —Oscar Auliq-Ice

Anyone can deal with success, but only the wise can learn from failure.

Relationships are your most powerful asset.