God bless those employees at United who somehow continue to be gracious and patient and generous with customers even while bearing the brunt of a broken company themselves.
Smaller groups of people can establish trusting relationships.
Teamwork requires some sacrifice up front; people who work as a team have to put the collective needs of the group ahead of their individual interests.
Teamwork is a strategic decision.
Team synergy has an extraordinary impact on business results.
People who have a sense of peace that their priorities are in the right place also have a sense of humility and a realistic view on life.
