Selecting the right person for the right job is the largest part of coaching.
In a true zero-defects approach, there are no unimportant items.
Being convinced one knows the whole story is the surest way to fail.
Slowness to change usually means fear of the new.
Making a wrong decision is understandable. Refusing to search continually for learning is not.
You don't have to be noisy to be effective.
