Seeing clients as people with goals and desires helps you to understand their perspective, animating their existence beyond a line item in a sales pipeline report.
Tags: perspective, goals, people, you

Other Quotes by "Rana el Kaliouby"

In online learning environments, it is often hard to tell whether a student is struggling. By the time test scores are lagging, it's often too late - the student has already quit.
Tags: hard, late, time, learning
We're not interested in applications where you're spying on people.
Tags: where, not-interested, people, you
I find solace in immersing myself in my work.
Tags: find, myself, work
Even if I have to work, scheduling breaks where I disconnect from technology can be beneficial.
Tags: disconnect, where, technology, work
I remember, once I was stressed, with an upcoming paper deadline. That little Microsoft Word clippy guy would show up in my face, jumping around and asking if I needed help. It had no understanding of my emotions and had zero empathy. That got me interested in this idea of tech being responsive to our emotions.
Tags: remember, empathy, face, me
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