Technology is similarly just a catalyst at times for fundamental forces already present.
Our first product was Quicken, which is personal financial management on a PC. It had a tough start, and we ran some tracking surveys to understand who was using it. Half the users claimed to use it in some sort of office environment. We ignored that. I thought it was meaningless.
Subsequent to the original Quicken, the whole idea that we, as a consumer products company, could actually make business products, that was a whole revolution in our thinking.
Well, today people have to be self-reliant if they want a secure retirement income.
People don't place their trust in government or company pension plans; they have to be self-reliant.
Before 1980, it was basically illegal for U.S. banks to invent new products.
