I don't care how advanced technology gets. I don't think that there's anything that can replace looking someone in the eyes, touching their hand, you know?
Intuition is the wisdom formed by feeling and instinct - a gift of knowing without reasoning... Belief is ignited by hope and supported by facts and evidence - it builds alignment and creates confidence. Belief is what sets energy in motion and creates the success that breeds more success.
I have learned to listen and to hone my instincts to be perceptive and be receptive to change, to constantly live in ambiguity.
At some point in your career, maybe you, too, have made the life-altering decision to start anew. If so, you know first-hand how exciting, challenging, and sometimes disorienting the first 30, 60, 90 days can be.
I hadn't grown up always aspiring to be a CEO.
You have to create a consistent brand experience however and wherever a customer touches your brand, online or offline. The lines are forever blurred.
The luxury customer is increasingly global and increasingly mobile. Their brand journey is not linear. They might browse online and purchase in store, or vice versa.
I have always admired the innovation and impact Apple products and services have on people's lives and hope in some small way I can help contribute to the company's continued success and leadership in changing the world.
I don't want to be a great chief executive without being a great mum and a great wife.
I don't believe that if you are going to build a long-term, sustainable brand that you can chop up every component part and expect everyone to have a perfect P&L.
You have to realise that I am the third out of six children, and I am raised with very strong core values and a very strong upbringing. I always put myself in other people's shoes.
I know it might sound weird, but empathy is one of the greatest creators of energy. It's counterintuitive because it's selfless.
It's no longer possible to think of the physical and digital as two different worlds.
I grew up in a physical world, and I speak English. The next generation is growing up in a digital world, and they speak social.
It's not unusual for a luxury company to be born from a single product and then diversify. Louis Vuitton began with luggage, and Gucci with leather goods.
Remember - the universal language is not texted, emailed, or spoken. It is felt.
Great brands and great businesses have to be great storytellers, too. We have to tell stories - emotive, compelling stories - and even more so because we're nonfiction.
I think when you're empathetic, you're putting yourself in somebody else's shoes, right? It's not about you.
The main objective - our soul is our people. And our job is to enrich their lives, change the world. And so I think that's the bigger pressure you put on yourself.
Think of energy almost like emotional electricity. It has a powerful way of uniting ordinary people, their connected spirit, to do extraordinary things.
