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We will hire someone with less experience, less education, and less expertise than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.
— Herb Kelleher
Tags: experience, change, education, attitude

Other Quotes by "Herb Kelleher"

You can have parties without spending enormous sums of money.
— Herb Kelleher
Tags: enormous, without, money, you
My suggestion is that if you need someone outside your company to prepare a mission statement for you, then you really don't know what your mission is, and you probably don't have one.
— Herb Kelleher
Tags: someone, your, know, you
Southwest isn't a 'This is my job, that's your job' kind of company. Being successful is our job, and we're willing to do whatever it takes to achieve that.
— Herb Kelleher
Tags: being, achieve, your, job
I forgive all personal weaknesses except egomania and pretension.
— Herb Kelleher
Tags: except, weaknesses, personal, forgive
I want to see Texas remain an entrepreneurial powerhouse in the United States.
— Herb Kelleher
Tags: united-states, texas, see, want
View More by "Herb Kelleher"
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