My job is to show my clients that their anger is rarely someone else's fault. It's their flaw.
Once you get a reputation for emotional volatility, it can take years of model behavior to change how others see you.
I don't get paid if my clients don't get better by a certain time period. And sure, I have not been paid before. We all fail sometimes; it's okay.
When we presume that we are better than people who need structure and guidance, we lack one of the most crucial ingredients for change: humility.
The last thing I say on most phone calls is not, 'Goodbye,' but, 'Thank you.'
If we become aware of what's happening before we act, behaviour becomes a function of choice rather than a result of an impulse or trigger. You begin to control your world more as opposed to the outside world controlling you.
