People that have integrity violations should be fired, not coached. How many integrity violations does it take to ruin the reputation of your company? Just one. You don't coach integrity violations. You fire them.
Once you get a reputation for emotional volatility, it can take years of model behavior to change how others see you.
I don't get paid if my clients don't get better by a certain time period. And sure, I have not been paid before. We all fail sometimes; it's okay.
When we presume that we are better than people who need structure and guidance, we lack one of the most crucial ingredients for change: humility.
The last thing I say on most phone calls is not, 'Goodbye,' but, 'Thank you.'
If we become aware of what's happening before we act, behaviour becomes a function of choice rather than a result of an impulse or trigger. You begin to control your world more as opposed to the outside world controlling you.
