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Books with the subject: Consumer Satisfaction
Up to 20 books are listed, in descending order of popularity
Raving Fans: Revolutionary Approach to Customer Service (One Minute Manager S )
Ken Blanchard
,
Sheldon Bowles
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Inspired: How To Create Products Customers Love
Marty Cagan
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Passionate and Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right!
Lior Arussy
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Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
Michael L George
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
Fred Lee
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The Agenda: What Every Business Must Do to Dominate the Decade
Michael Hammer
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Negotiating and Customer Satisfaction
David L. Goetsch
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Managing Expectations: Working with People Who Want More, Better, Faster, Sooner, Now!
Naomi Karten
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Lean UX: Designing Great Products with Agile Teams
Jeff Gothelf
,
Josh Seiden
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The New Rules of Retail: Competing in the World's Toughest Marketplace
Robin Lewis
,
Michael Dart
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The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback
Dan Olsen
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Brains on fire
Robbin Phillips [et al ]
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Crowning the customer
Feargal Quinn
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Value Stream Maps from the Customer Perspective
Don Johnston
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