I've worked on products where they go down in the middle of the night, and no one notices. You get the 'site down' notice, but it doesn't matter.
The companies that I really admire the most are the ones that have a deep visceral understanding of why people use their service, and they figure out ways of making money that are completely consistent with how people are feeling and what they are doing at the time.
Google was like the only company that was like, 'We're making so much money; let's take a picture of every street in the world.' Nobody does that.
I really believe that the raw ingredient of any creative business is the set of experiences that the team has, the set of skills. I think a simple fact is that if you have a different set of experiences based on how you grew up or how other people perceive you, or if you have a different set of skills, that will produce a better company.
One of the things I've learned is to be receptive of feedback.
So many things that I was excited about as a kid were about proximity. The idea that somebody could grow up in rural Iowa and be into break dancing because of YouTube - that was a really simple, profound idea.
