Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
Quality is pride of workmanship.
My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
It is not necessary to change. Survival is not mandatory.
What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
